
An effective website is critical to growing and maintaining your patient base.
In days past, doctors and other local businesses had little choice on where to advertise. The Yellow Pages monopoly categorized and catalogued local businesses and prospective patients reached for the directory first. Now the Yellow Pages have been replaced by the Internet and patients go online to research purchase decisions including medical care.
Today your website is your most important marketing tool and should be treated as an investment in your practice. While some companies offer low cost boilerplate websites, these plug and play sites do little to advance your practice, especially in differentiating your company from the one down the street. In today’s economy, it is critical that you establish value in your services and make sure that your prospective patients understand why you offer superior care.
Resist the low price come-ons and call a local professional advertising agency to talk about a new website. Ask to see other sites in their portfolio. Look for the marketing in their previous sites. Besides presenting the basic contact information, does the site sell the products? Is it easy to navigate? Is it appealing? If you type the web address into Google, does it show up in the search engines on page 1?
There are many “invisible” things that a professional company can do to enhance your website in the search engines and it starts with the writing in the website. If the web company expects you to write the copy, move on to the next firm.
Look for creativity and innovation from the agency. It’s a good sign if they ask many questions about your practice and how it works. A creative company will take that information and make recommendations that will greatly enhance your investment.
Your website should offer information that patients will use to make a decision to visit your office.
Your website should offer information that patients will use to make a decision to visit your office. It could include a news section, a place to post timely articles on eye care, a function for the patient to sign up for your newsletters, staff bios, testimonials, and patient tools.
If designed properly, your website can automate many of the tasks that burn staff time. Appointments can be scheduled online, appointment reminders can be automatically generated and registrations and insurance forms can be downloaded and completed before the patient arrives in the office.
Shop carefully for a company to design your new website. It’s an investment in your practice that will yield great returns.